cv 999 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") applies to cv 999, accessible at cv-999.app, and governs the collection, processing, storage, and disclosure of personal data belonging to all registered players, prospective users, and visitors to the platform. By accessing or using cv 999, you consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the platform immediately.

Section 1

Information We Collect

cv 999 collects personal data from users through several channels, including direct registration, account activity, payment processing, and automated technical means. The categories of personal data we may collect include, but are not limited to, the following:

1.1 Registration & Identity Data

When you create a cv 999 account, we collect the information you provide during the sign-up process. This includes:

This data is collected to establish your identity, comply with Know Your Customer (KYC) obligations, and fulfil our legal duty to prevent underage gambling. We verify that all registered players are at least 18 years of age using the identity documents submitted during the KYC process.

1.2 Financial & Transaction Data

To process deposits and withdrawals, cv 999 collects financial information associated with your chosen payment method. This may include:

cv 999 does not store full card numbers or CVV codes on its own servers. Card payment data is handled by our PCI-DSS compliant payment processor. Financial transaction records are retained for a minimum of five years in accordance with applicable financial record-keeping requirements.

1.3 Gaming Activity Data

We record detailed logs of your activity on the cv 999 platform. This includes games played, bet amounts, win and loss records, bonus usage, wagering history, session start and end times, and any interactions with live dealer tables. This data is used to calculate your account balance accurately, fulfil bonus wagering requirements, detect unusual or fraudulent activity, and generate the responsible gaming reports available in your account dashboard.

1.4 Technical & Device Data

When you access cv 999 via a web browser or mobile device, we automatically collect certain technical information. This data is not personally identifying in isolation but may be combined with other data to identify you. It includes:

1.5 Communications Data

If you contact cv 999 via live chat, email, or any other support channel, we retain a record of that correspondence, including the content of messages, timestamps, and any attachments. This enables our support team to provide consistent and accurate assistance, and to refer back to prior communications when resolving disputes or complaints.

Section 2

How We Use Your Data

cv 999 uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose beyond those described below without first obtaining your explicit consent, except where required by law.

Purpose	How Your Data Is Used
Account Management	To create, maintain, and administer your cv 999 account, including processing login requests, updating account preferences, and managing your session history.
KYC & Age Verification	To verify your identity and confirm that you are at least 18 years of age before allowing real-money deposits or withdrawals, in compliance with responsible gaming obligations.
Payment Processing	To facilitate deposits via bKash, Nagad, Rocket, Upay, and bank transfers, and to process withdrawal requests to your registered payment account in Bangladeshi Taka (BDT).
Fraud & Security	To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, collusion, and other prohibited activities that threaten platform integrity.
Responsible Gaming	To monitor gambling patterns and identify signs of problem gambling, to enforce self-exclusion requests, and to apply deposit and loss limits set by the player.
Customer Support	To respond to your queries, resolve disputes, and provide assistance related to your account, games, bonuses, or payment transactions.
Marketing Communications	With your consent, to send promotional offers, bonus notifications, event announcements (such as BPL cricket specials or Eid promotions), and platform updates via SMS or email.
Legal Compliance	To comply with applicable laws, respond to lawful requests from regulatory bodies or law enforcement agencies, and fulfil financial record-keeping obligations.
Platform Improvement	To analyse aggregated and anonymised usage data to improve the performance, stability, and user experience of the cv 999 platform.

Section 3

Data Sharing & Disclosure

cv 999 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose identified.

3.1 Service Providers

We work with carefully selected third-party service providers who assist in operating the cv 999 platform. These include payment processors (such as bKash, Nagad, and banking partners), KYC verification providers, fraud detection and analytics vendors, cloud hosting providers, and customer support software vendors. Each service provider is bound by a data processing agreement that prohibits them from using your data for any purpose other than the service they provide to cv 999.

3.2 Game Providers

cv 999 licenses games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable you to play these games — particularly live dealer games that require a real-time connection to the provider's servers — certain data (such as your player ID, account token, and session information) is transmitted to the relevant game provider. Game providers are required to handle this data in accordance with their own privacy policies and applicable data protection law.

3.3 Legal and Regulatory Disclosure

cv 999 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, court order, or other legal process. We may also disclose data where we have a good-faith belief that doing so is necessary to protect the rights, property, or safety of cv 999, its players, or the public. Where permitted by law, we will notify you of any such disclosure.

3.4 Business Transfers

In the event that cv 999 undergoes a merger, acquisition, restructuring, or sale of all or a material part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, prior to the transfer taking effect where practicable.

Section 4

Cookies & Tracking Technologies

cv 999 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. By continuing to use the cv 999 platform, you consent to our use of cookies as described in this section.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function correctly. They enable core features such as account login, session management, balance display, and security controls. You cannot opt out of these cookies while using the platform.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players navigate the cv 999 platform, which pages are visited most frequently, how long sessions last, and where errors occur. This information is used to improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and previously used payment methods, so that you do not need to re-enter them on every visit.
• Marketing & Targeting Cookies: With your consent, these cookies track your activity across the cv 999 platform to enable more relevant promotional offers. They do not track your activity on external websites.

Cookie Retention

Session cookies expire automatically when you close your browser. Persistent cookies remain on your device for a set period — typically between 30 days and 12 months depending on the cookie type — or until you delete them manually. You can manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies will impair your ability to use the cv 999 platform.

Section 5

Data Security & Retention

cv 999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL (TLS) encryption for all data transmitted between your device and cv 999 servers, ensuring that your login credentials, financial data, and personal information are protected in transit.
• AES-256 encryption at rest for all sensitive personal data stored in our databases, including identity documents, financial records, and KYC verification materials.
• Multi-factor authentication (MFA) available for player accounts and enforced for all internal administrative access to production systems.
• Role-based access controls that restrict internal staff access to personal data on a strict need-to-know basis. No employee has unrestricted access to all player data.
• Regular third-party penetration testing and security audits of the cv 999 platform and infrastructure.
• Automated fraud monitoring systems that flag unusual login attempts, atypical transaction patterns, and other indicators of potential account compromise in real time.
• Secure, redundant cloud infrastructure hosted in data centres with physical access controls, CCTV surveillance, and environmental protections.

Data Retention Periods

cv 999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Data Category	Retention Period
Account registration & identity data	Duration of account plus 5 years after closure
KYC verification documents	Duration of account plus 5 years after closure
Financial transaction records	Minimum 5 years from transaction date
Gaming activity logs	3 years from session date
Customer support communications	3 years from last interaction
Marketing consent records	Until consent is withdrawn, plus 2 years
Cookie and technical log data	Up to 12 months

Upon expiry of the applicable retention period, personal data is either permanently deleted or anonymised so that it can no longer be attributed to any identifiable individual.

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cv 999 will notify affected players without undue delay, providing details of the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach. We will also notify the relevant supervisory authority as required by applicable law.

Section 6

Your Privacy Rights

cv 999 respects your rights over your personal data. As a player on the cv 999 platform, you have the following rights in relation to the personal data we hold about you:

Right of Access

You have the right to request a copy of the personal data that cv 999 holds about you. Upon receiving a valid written request, we will provide you with a summary of your data, the purposes for which it is processed, the categories of recipients it has been shared with, and the applicable retention period. We will respond to access requests within 30 days.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account information (such as your mobile number or address) directly through your cv 999 account settings. For changes to identity-linked data such as your name or date of birth, please contact our support team and provide supporting documentation.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe the processing is unlawful. Please note that cv 999 may be required to retain certain data (such as financial transaction records) for a minimum period by law, which overrides any erasure request for that specific data.

Right to Restrict Processing

In certain circumstances — such as where you contest the accuracy of your data or object to its processing — you may request that cv 999 restrict the processing of your personal data. Restricted data will be stored but not further processed until the restriction is lifted.

Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receiving such an objection, cv 999 will cease processing your data for that purpose immediately. You may also object to processing carried out on the basis of legitimate interests, though cv 999 may continue processing if it can demonstrate compelling legitimate grounds that override your interests.

How to Exercise Your Rights

To exercise any of the rights described in this section, please contact the cv 999 privacy team by emailing [email protected] with the subject line "Privacy Rights Request". Please include your registered username and a description of the right you wish to exercise. For security purposes, we may ask you to verify your identity before processing your request. We will respond to all valid requests within 30 days of receipt.

Section 7

Children's Privacy

The cv 999 platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 18. If you are under 18, you must not attempt to register an account, make a deposit, or use any service offered by cv 999.

If cv 999 becomes aware that personal data has been submitted by or on behalf of an individual under the age of 18, we will immediately suspend the associated account, delete the data in question, and take appropriate steps to prevent recurrence. If you are a parent or guardian and believe that your child has created a cv 999 account, please contact us immediately at [email protected] so that we can take prompt action.

cv 999 employs automated and manual age-verification checks as part of the KYC process to minimise the risk of underage access. We are committed to protecting the welfare of minors and to operating a responsible, adult-only gaming environment for all players in Bangladesh.

Section 8

Policy Updates & Contact

cv 999 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. Where the changes are material — for example, where we intend to use your data for a new purpose not previously disclosed — we will notify you directly via your registered email address or via an in-platform notification prior to the change taking effect.

Your continued use of the cv 999 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We therefore encourage you to review this page periodically to stay informed about how we are protecting your data.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way in which cv 999 handles your personal data, please contact us using the following details. We are committed to resolving all privacy-related enquiries promptly and professionally.

• Email: [email protected] (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 through the cv 999 platform
• Response Time: All enquiries acknowledged within 2 business days; resolved within 30 days
• Business Hours: Bangladesh Standard Time (BST, UTC+6), Monday to Sunday

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the cv 999 Privacy Policy.