Responsible Gaming at cv 999

Section 1

Our Commitment to Responsible Gaming

At cv 999, we believe that gambling should always be an enjoyable leisure activity — never a source of financial stress, emotional distress, or harm. As Bangladesh's leading online casino and sports betting platform, we take our duty of care seriously. Responsible gaming is not a box we tick; it is a core value embedded in every aspect of how we operate, from the tools we provide to the way our customer support team is trained.

Our responsible gaming programme is built around four guiding principles: prevention, early intervention, player empowerment, and ongoing support. We proactively monitor player behaviour for signs of problem gambling, we make our protection tools easy to access from within your account dashboard, and we maintain a dedicated support team available around the clock to assist any player who feels their gambling may be getting out of hand.

cv 999 is strictly an adult platform. Every registered player must be at least 18 years of age, and we enforce this through a rigorous Know Your Customer (KYC) verification process. We also work in partnership with responsible gaming organisations to ensure that players who need help can access it quickly and without stigma.

Section 2

Age Restriction & Verification

cv 999 operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money gaming service on the cv 999 platform. This policy applies universally to all players in Bangladesh and is non-negotiable.

How We Verify Your Age

Every new account goes through a multi-stage verification process before real-money play is enabled. During registration, you are required to confirm that you are 18 years of age or older. Before your first withdrawal — and at any point where our fraud or compliance team identifies a need — you will be asked to submit identity verification documents. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (with date of birth clearly visible)
• Birth certificate (for supplementary verification)
• Bangladesh driving licence (if date of birth is displayed)

Accounts where age verification cannot be completed will have their access to real-money games suspended until the required documents are provided. Any winnings accrued on an account that is subsequently found to belong to a minor will be voided and the account permanently closed.

Section 3

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. It affects people of all backgrounds and income levels. The earlier the warning signs are identified, the easier it is to address them. Below are common indicators that gambling may be becoming a problem.

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to make use of the responsible gaming tools described in the next section, or to contact our support team directly. You can also reach out to an external helpline for confidential, non-judgmental support.

Section 4

Player Protection Tools

cv 999 provides a comprehensive suite of player protection tools that you can activate or adjust at any time from your account settings. These tools put you firmly in control of your gambling activity and are designed to support healthy play habits before problems escalate.

Section 5

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available at cv 999. It allows you to block your own access to the platform entirely for a defined period, giving you the time and space to address a gambling problem without the temptation of continued access. cv 999 takes self-exclusion requests extremely seriously and processes them with the utmost priority.

How to Request Self-Exclusion

1. Contact our support team Reach out to cv 999 via live chat or email at [email protected]. Identify yourself as requesting self-exclusion. You do not need to provide a reason — your request will be actioned regardless.
2. Choose your exclusion period Select from the following durations: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. If you are unsure, our support team will recommend the appropriate period based on your circumstances without judgment.
3. Verify your identity For security purposes, you will be asked to confirm your registered email address and account username. This step ensures that no one else can apply self-exclusion to your account without your knowledge.
4. Exclusion takes effect immediately Your account will be locked within 24 hours of a verified self-exclusion request — typically within minutes. You will receive a confirmation email. All marketing communications will be stopped immediately.
5. Funds withdrawal Any remaining balance in your account at the time of self-exclusion can be withdrawn to your registered bKash, Nagad, or bank account. Contact support to initiate the withdrawal before your account is locked.

Reactivating Your Account After Self-Exclusion

If you chose a fixed-term exclusion (6 months to 5 years), your account can be reactivated after the exclusion period expires. You will be required to undergo a brief responsible gaming assessment before your account is reopened, and a mandatory 24-hour cooling-off period applies. Permanent self-exclusion cannot be reversed under any circumstances.

Section 6

Deposit & Loss Limits

Setting financial limits is one of the most effective ways to maintain control over your gambling activity. cv 999 supports multiple limit types that you can configure independently based on your personal budget and comfort level. All limits are denominated in Bangladeshi Taka (BDT).

How to Set or Modify Your Limits

Navigate to Account Settings > Responsible Gaming > Financial Limits within your cv 999 account. Select the limit type and enter your desired amount. Decreasing a limit takes effect immediately. Increasing a limit or removing a limit entirely is subject to a mandatory 24-hour review period before the change applies — this cooling-off window gives you time to reconsider.

Section 7

Support & Resources

If you are concerned about your gambling or the gambling of someone close to you, cv 999 encourages you to seek help. Our in-house support team is available 24 hours a day, seven days a week, and is trained to provide empathetic, non-judgmental assistance. We can help you activate protection tools, initiate self-exclusion, or simply talk through your concerns.

Contacting cv 999 Support

• Live Chat: Available 24/7 directly within the cv 999 platform. Type "responsible gaming" to be routed to a specialist agent immediately.
• Email: [email protected] — use the subject line "Responsible Gaming Support" for priority handling.
• Response time: Live chat responses within 2 minutes. Email responses within 2 business hours. All communications are strictly confidential.

Talking to Someone Outside cv 999

Sometimes it helps to speak with an independent organisation that specialises in gambling-related support. While specific helpline availability may vary by region, the following types of support are commonly available to players in Bangladesh and internationally:

• National mental health helplines staffed by trained counsellors who can discuss gambling-related anxiety, depression, or compulsive behaviour
• Online counselling platforms offering text-based or video sessions with licensed therapists
• Community support groups (both in-person and online) for people recovering from problem gambling
• Financial counselling services for players who have experienced gambling-related debt

We encourage any player who feels that their gambling has become a problem to reach out to these external resources alongside using our in-platform tools. There is no shame in seeking help — it is the responsible choice.

Section 8

Protecting Minors

Keeping children and young people safe from exposure to online gambling is a shared responsibility between cv 999 and parents or guardians in Bangladesh. While cv 999 enforces strict age verification at account level, we also encourage households with minors to take additional precautions to prevent accidental access to gambling platforms.

Recommended Steps for Parents and Guardians

• Never share your cv 999 login credentials with any household member under the age of 18.
• Log out of your cv 999 account after every session, especially on shared devices.
• Use device-level parental controls to restrict access to gambling websites on computers and mobile phones used by children.
• Consider using a dedicated browser profile or device for gambling activity that is password-protected and inaccessible to minors.
• Store your bKash, Nagad, or bank payment details securely and do not allow children to access payment apps linked to your gambling accounts.

Parental Control Software

A range of third-party parental control tools are available that can block access to gambling websites at the device or network level. These tools are effective as a supplementary layer of protection and are recommended for all households where minors have access to internet-connected devices.

Reporting Underage Access

If you suspect that a minor has accessed or is attempting to access cv 999, please report this immediately by contacting our support team at [email protected] with the subject line "Underage Access Report". cv 999 will investigate all such reports promptly and take immediate action to protect the minor in question, including account suspension and permanent closure.